Business Intelligence

We know how to help you make the best use of your data with ServiceNow Performance Analytics and Microsoft Power BI.

In our ever-escalating world of technology, increased use and generation of data, it is imperative that we as an organization be unified in the goal of utilizing county data to improve on services, reduce Total Cost of Ownership of technology, and make informed decisions through the analysis of this data. So what is this “Big Data” term that we all keep hearing about? Big Data is a popular term used to describe the exponential growth and availability of data, both structured and unstructured. More accurate analyses may lead to more confident decision making. And better decisions can mean greater operational efficiencies, cost reductions and reduced risk. The real issue is not that organizations are acquiring large amounts of data. It's what they do with that data that will matter over the next five years and beyond. The growing vision among organizations will be able to take data from any source, harness relevant data and analyze it to find answers that enable 1) cost reductions, 2) time reductions, 3) new product development and optimized offerings, and 4) smarter business decision making. For instance, by combining big data and high-powered analytics, it is possible to:
  • Determine root causes of failures, issues and defects in near-real time, potentially saving billions of dollars annually.
  • Provide recommendations to your organization’s business units on their decision-making processes.
In today’s continuously changing, always connected business environment, the county must make the best possible decisions based on available data, and put them into action immediately. Real-time actionable insight provides the robust big data and analytics capabilities that will allow organizations and their key decision makers the ability to capture, analyze and act on all relevant data, including the stream of data generated by the myriad of devices and technologies that make up the county’s IT portfolio. Business users will be able to gain the insights they need to act in real time based on timely, trusted data. As the county continues to expand big data and analytics capabilities throughout the organization, we will need to empower business users to access and analyze data for faster insight. Taking delivery of software, solutions, infrastructure, platforms and services on the cloud will accelerate the value of big data and analytics capabilities, offering scalability with limited upfront investment. ServiceNow Performance Analytics Are you just getting started with or are currently using ServiceNow? Talk to us on how to make better use of your data with ServiceNow Performance Analytics. We can also show you how to integrate with other sources of data and third-party analytics platforms for a strong and centralized dashboard reporting view of your organization’s data. Getting started with Microsoft Power BI? Microsoft Power BI helps you stay up to date with the information that matters to you. In Power BI, your dashboards make it easy to open reports that you can explore in detail. Connecting to multiple datasets from Power BI helps you bring all of your relevant data together in one place. If you have important data in Excel or CSV files, you can create a Power BI dashboard to stay informed anywhere—even with mobile devices—and share insights with others. If you’re a data analyst, you’ll find that Power BI is a powerful, flexible, and highly accessible tool to connect and shape data, build robust models, and craft well-structured reports. Start working with your data in Power BI Desktop, which lets you create a collection of queries, data connections, and reports that can easily be shared with others. Power BI Desktop integrates proven Microsoft technologies—the powerful query engine, data modeling, and visualizations—and works seamlessly with the online Power BI service.